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PRIVACY POLICY – FLEETCHECK LIMITED (AUSTRALIA)
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Thank you for visiting www.fleetcheck.au (“Website”), owned and operated by Fleetcheck Limited (“we”, “us”, “our”). We take your privacy seriously and are committed to handling your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, store, use and disclose Personal Information about individuals in Australia.

By accessing and using our Website, products or services, you agree to the terms of this Privacy Policy. If you do not agree, you should not use our Website or services.

This Privacy Policy applies to personal information collected through our Website, our mobile applications, our social media pages, and any other interactions you have with us connected with our business in Australia.

We may change this Privacy Policy from time to time. Updates will be posted on our Website. We encourage you to check this page regularly.

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1. What Personal Information We Collect

We may collect the following types of Personal Information:

  • name and contact details (including email, phone number and address);

  • business information (including company name, job title and role);

  • fleet-related information you enter into our platform (e.g., vehicle details, inspection records);

  • technical and usage information when you access our Website or App, such as:

    • IP address

    • browser type

    • pages visited

    • date and time of access

  • any communications you send to us (emails, forms, support requests);

  • information you provide through surveys, feedback forms, or other submissions.

We only collect Personal Information that is reasonably necessary for our business activities.

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2. How We Collect Personal Information

We collect Personal Information from you:

  • when you visit or use our Website or App;

  • when you create an account or use our services;

  • when you contact us directly (email, phone, online forms);

  • when you participate in surveys or promotions;

  • from cookies and analytics tools used on our Website;

  • from third parties where you have authorised them to provide information to us.

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3. How We Use Personal Information

We use your Personal Information to:

  • operate and provide our fleet management services;

  • manage your account and communicate with you;

  • personalise and improve your experience on our Website or App;

  • respond to enquiries, support requests and complaints;

  • develop and improve our products and services;

  • send service updates and administrative notices;

  • send marketing or promotional communications (you may opt out at any time);

  • verify your identity and prevent fraud;

  • comply with applicable Australian laws and regulatory requirements;

  • any purpose we disclose at the time of collection or for which you provide consent.

We may use de-identified information for statistical and analytical purposes.

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4. Disclosure of Personal Information

We may disclose your Personal Information to:

  • our related companies, contractors or service providers;

  • third-party providers who assist with hosting, data storage, analytics, payments or communications;

  • law enforcement or regulatory authorities where required by law;

  • professional advisers (legal or accounting services);

  • any organisation to whom we transfer our business or assets.

Where disclosure involves overseas recipients, these are typically located in New Zealand, and may also include other jurisdictions depending on our third-party service providers.

We take reasonable steps to ensure any overseas recipient complies with privacy protections equivalent to the Australian Privacy Principles.

We do not sell your Personal Information.

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5. Data Storage and Security

We take reasonable steps to protect your Personal Information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures include:

  • encrypted data transmission where appropriate;

  • secured data centres and hosting environments;

  • access controls and authentication procedures;

  • internal staff confidentiality obligations.

However, the internet is inherently insecure. We cannot guarantee that your information will always be protected from unauthorised access or misuse.

If you have concerns about the security of your information, please contact us using the details below.

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6. Access and Correction Rights

Under the Australian Privacy Act, you have the right to:

  • request access to the Personal Information we hold about you;

  • request correction of any inaccurate, out-of-date, incomplete or misleading information.

To make such a request, contact us using the details in Section 10.
We will respond within a reasonable time and in accordance with the APPs.

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7. Retention of Personal Information

We retain Personal Information only for as long as needed to fulfil the purposes outlined in this Privacy Policy or as required by law.

When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

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8. Cookies and Website Tracking

We use cookies and similar tracking technologies to:

  • operate and improve our Website;

  • analyse traffic patterns and user behaviour;

  • support marketing and advertising activities.

You can disable cookies via your browser settings, but certain Website features may not function correctly.

Third parties may also use cookies to deliver targeted advertising. We do not control third-party cookies.

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9. Complaints About Privacy

If you have a complaint about how we handle your Personal Information, please contact our Privacy Officer. We will respond promptly and work with you to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with:

Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
Phone: 1300 363 992

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10. Contact Us

For any questions about this Privacy Policy or to request access or correction of your Personal Information, please contact our Privacy Officer:

Email: info@fleetcheck.net.au 
Postal address: Fleetcheck Limited – Privacy Officer
PO Box 16923, Hornby, Christchurch, New Zealand
Telephone: +64 03 972 7768

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11. Governing Law

This Privacy Policy is governed by the laws of Australia.
By using our Website, you submit to the non-exclusive jurisdiction of the Australian courts

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